Determining quality monitoring alerts in unified communication systems
US7974212B2 · kind B2 · utility
16Cited by
3References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 19, 2008 |
| Grant date | Jul 5, 2011 |
| Priority date | — |
| Expiry date | Jan 26, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Performance of endpoints, client devices and servers within a communication system, is monitored by collecting call quality data from each endpoint. The collected metric data is retrieved periodically from a database, categorized based on endpoint location and metric type, and compared to predefined thresholds for different endpoint types, metric categories, and call configurations. If an alert condition is met indicating a problem with quality of experience in the system, an alert is issued to an administrator.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.