Patent · US Active

System and method for providing installation support to a user

US7975265B2 · kind B2 · utility

12Cited by

27References

20Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Jeffrey B. Schnoebelen · San Antonio, US
Philip Kortum · Austin, US
Adam Klein · Cedar Park, US
Marcel M. Soens · Austin, US
Jamie Fisher · Austin, US
Wesley Mark McAfee · Conroe, US

Key dates

Filing date	Jul 8, 2004
Grant date	Jul 5, 2011
Priority date	—
Expiry date	Mar 18, 2027

Classification

Technology area (CPC G)Physics
CPC primaryG06F11/0745
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.