Patent · US Active

System and method for automatically notifying a customer via phone of service restoration

US7978835B2 · kind B2 · utility

3Cited by

7References

14Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Jonathan Paden · Austin, US
Bobby Sams · Austin, US
Paul Dent · Austin, US
Scott Newman · Little Elm, US
Jon Harris · Little Elm, US
Stanford Pennington · San Antonio, US

Key dates

Filing date	Dec 29, 2004
Grant date	Jul 12, 2011
Priority date	—
Expiry date	Mar 24, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/2016
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A “Service Restoration Callback” application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.