Interactive problem resolution presented within the context of major observable application behaviors
US7979747B2 · kind B2 · utility
6Cited by
4References
21Claims
0Family size
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Inventors
Key dates
| Filing date | Feb 20, 2009 |
| Grant date | Jul 12, 2011 |
| Priority date | — |
| Expiry date | Jan 1, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0793
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system, method, and article of manufacture are disclosed for monitoring and resolving problems detected in the application stack. The application stack may include multiple, interpedently application components which collectively provide a unified service. An interactive problem resolution program may monitor and assist users in troubleshooting an application stack installed on a separate computer system. Generally, when a problem in the application stack is detected, the IPR Program may alert users to the problem and provide information about the problem to guide users in taking steps to correct the problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.