Methods and apparatus for use in computer-to-human escalation
US7983411B2 · kind B2 · utility
22Cited by
16References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 24, 2005 |
| Grant date | Jul 19, 2011 |
| Priority date | — |
| Expiry date | Jan 19, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/357
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A conversational agent receives a textual user message and escalates the user to a live agent if predetermined criteria are met.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.