Method, system, and apparatus for supporting personal service
US7991825B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 27, 2009 |
| Grant date | Aug 2, 2011 |
| Priority date | — |
| Expiry date | Jul 14, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A personal service support method for assisting an inquiry about a user operation in a virtual world, a computer program product, and a system for the same. The method includes: storing a dialog between a user and an agent; connecting the dialog in a list structure with another dialog in the list structure to produce a created dialog in a branch tree structure; and recording the created dialog in the branch tree structure. The computer program product tangibly embodies instructions which when implemented causes a computer to execute the steps of the method. The system includes: a dialog storage unit which stores a dialog between a user and an agent; and a dialog creating unit which connects the dialog in the list structure with another dialog in the list structure to create a dialog in a branch tree structure.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.