Method and system for predictive interactive voice recognition
US8000452B2 · kind B2 · utility
5Cited by
3References
7Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 26, 2004 |
| Grant date | Aug 16, 2011 |
| Priority date | — |
| Expiry date | Jan 19, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/405
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.