Automated service scheduling system based on customer value
US8000990B2 · kind B2 · utility
3Cited by
14References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 16, 2010 |
| Grant date | Aug 16, 2011 |
| Priority date | — |
| Expiry date | Jun 16, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/063114
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.