Leveraging multilevel hierarchical associations to find cross-boundary issues

US8001100B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Sampath K. Chilukuri · Savanuru, IN
• Sandra K. Johnson · Austin, US
• Darbha V. Kumar · Bengaluru, IN
• Garadi Shashidhar Hemanth Kumar · Savanuru, IN
• Sharad Mishra · Portland, US
• Joan LaVerne Mitchell · Ossining, US
• Sanjay Mundergi · Fremont, US
• Benjamin J. Stoor · Bolingbrook, US
• Anil Kumar Thiramdas · Hyderabad, IN
• David Ward · Broomfield, US

Key dates

• Filing date: Jul 15, 2008
• Grant date: Aug 16, 2011
• Expiry date: Sep 22, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F16/972
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A mechanism for locating information about a target entity in disparate multilevel hierarchical knowledge repositories. Upon occurrence of an event associated with a target entity comprising an information technology solution, disparate multilevel hierarchical knowledge repositories are searched for metadata about the target entity. A determination is made from the metadata about the target entity whether the repositories comprise entities related to the target entity. If so, links in the metadata are used to search the repositories to locate the related entities. Upon locating a resolution to the event in the repositories, a link to the resolution is stored in the metadata. The repositories are also searched to determine owners of the target entity and related entities, and these owners are then notified of the event and the resolution to the event.