Method and system of addressing a problem associated with a network including a video access ready device
US8004962B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 24, 2007 |
| Grant date | Aug 23, 2011 |
| Priority date | — |
| Expiry date | Dec 25, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/509
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.