Method of monitoring electronic media

US8010524B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Ying Chen · San Jose, US
• Amit Behal · San Jose, US
• Thomas D. Griffin · Campbell, US
• Larry Proctor · Coppell, US
• W. Scott Spangler · San Martin, US

Key dates

• Filing date: Oct 29, 2007
• Grant date: Aug 30, 2011
• Expiry date: Nov 1, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Consumer-generated media (CGM) and/or other media are monitored to allow an organization to become aware of, and respond to, issues that may affect how it is perceived by the public. An extract, transform, load (ETL) engine is used to process CGM and other media content, and an analytical engine utilizes a multi-step progressive filtering approach to identify those documents that are most relevant. The filtering approach includes executing broad queries to extract relevant content from different CGM and other sources, extracting text snippets from the relevant content and performing de-duplication, defining organizational identity (e.g., brand name, trade name, or company name) and hot-topic models using a rule-based and statistical-based approach, and using the models together in an orthogonal filtering approach to effectively generate alerts and reports. The methodology is found to be substantially more effective compared to a conventional keyword based approach.