Using ghost agents in an environment supported by customer service providers
US8024713B2 · kind B2 · utility
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15References
16Claims
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Key dates
| Filing date | Dec 24, 2007 |
| Grant date | Sep 20, 2011 |
| Priority date | — |
| Expiry date | Jul 19, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for supporting an application can include the step of receiving a problem indication relating to the application. The method can also identify a host within a grid environment, wherein a host can be a software object used by said application. A ghost agent can be associated with the host. The actions of the host can be replicated for use by the ghost agent. Data relating to the replicated actions can be recorded using the ghost agent. The indicated problem can be responded to, where the response can be based at least in part upon the recorded data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.