Method and system for supervising electronic text communications of an enterprise

US8028030B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Stefan B. Edlund · San Jose, US
• Joshua W. Hui · San Jose, US
• Christopher M. Johnson · Oakland, US

Key dates

• Filing date: May 22, 2008
• Grant date: Sep 27, 2011
• Expiry date: Jan 20, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system for supervising electronic text messages in an enterprise allows for storing organizational information related to the enterprise, identifying a source and a target of the electronic text message, invoking communication screens between the identified source and target, each of the invoked communication screens being determined by the organizational information for the identified source and target, analyzing the electronic text message by a set of rules corresponding to said invoked communication screens to provide a supervisory score, and applying supervisory action to the electronic text message based on the supervisory score, including any of blocking transmission, redirecting the electronic text message to a supervisor or a supervisory file, and copying the electronic text message to the supervisory file.