Stagnation-judgment device and computer product
US8031859B2 · kind B2 · utility
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9Claims
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Key dates
| Filing date | Sep 27, 2007 |
| Grant date | Oct 4, 2011 |
| Priority date | — |
| Expiry date | Jul 16, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In a stagnation-judgment device, a work history-acquiring unit acquires work history of actions taken by an operator to handle an enquiry. A correlation-deriving unit derives correlation between actions of the operator and stagnation based on the work history regarding past enquiries. A stagnation-judgment unit judges whether the operator is in a state of stagnation by checking the work history regarding a current enquiry and the correlation derived by the correlation-deriving unit. A warning unit issues a warning when the operator is in the state of stagnation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.