Patent · US Active

System and method for enabling voice driven interactions among multiple IVR's, constituting a voice workflow

US8041575B2 · kind B2 · utility

28Cited by

8References

20Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Sheetal K. Agarwal · Jamkhed, IN
Dipanjan Chakraborty · Sherghati, IN
Arun Kumar · New Delhi, IN
Amit Anil Nanavati · New Delhi, IN
Nitendra Rajput · New Delhi, IN

Key dates

Filing date	Nov 28, 2007
Grant date	Oct 18, 2011
Priority date	—
Expiry date	Aug 17, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/58
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.