System and method for reporting to a website owner user reactions to particular web pages of a website

US8041805B2 · kind B2 · utility

Assignee

• OpinionLab, Inc. · US

Inventors

• Rand B. Nickerson · Scarborough, CA
• Mark A. Treschl · Highland Park, US
• Kathryn L. Kidd · Rockville, US
• Matthew J. Crofoot · Chicago, US
• A. Gregory Samata · West Dundee, US
• David E. MASON · West Dundee, US

Key dates

• Filing date: Jul 19, 2006
• Grant date: Oct 18, 2011
• Expiry date: Jan 30, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0203
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In certain embodiments, a system is provided for measuring page-specific user feedback concerning each of a plurality of particular web pages. A user-selectable element is viewable on and solicits page-specific user feedback concerning each such web page upon initial display of the web page, the element appearing identically and behaving consistently on each such web page. Software associated with the element is operable to receive the feedback concerning the web page for reporting, the feedback comprising one or more page-specific subjective ratings of the web page and one or more associated page-specific open-ended comments concerning the web page, the feedback allowing an interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of web pages to identify one or more web pages for which the feedback is notable.