Apparatus and method for managing a network
US8045476B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 26, 2008 |
| Grant date | Oct 25, 2011 |
| Priority date | — |
| Expiry date | Apr 10, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/6582
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.