Patent · US Active

Message forwarding based on sender and recipient relationship

US8050396B2 · kind B2 · utility

0Cited by

4References

20Claims

0Family size

Assignee

SAP AG · DE

Inventors

Eckhard Farrenkopf · Schriesheim, DE
Dirk Saager · Karlsruhe, DE
Andre Eichhorst · Ladenburg, DE
Tian Xu · Beijing, CN

Key dates

Filing date	Dec 6, 2006
Grant date	Nov 1, 2011
Priority date	—
Expiry date	Aug 22, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5233
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Techniques for message forwarding based on a relationship between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message from a sender over a network, identifying a list of candidate recipients to handle the message based on roles of the candidate recipients within an organization in view of the sender, and forwarding the message to a recipient selected from the list of the candidate recipient to enable the selected recipient to handle the message. Other methods and apparatuses are also described.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.