Storage systems and methods for distributed support ticket processing
US8055954B2 · kind B2 · utility
2Cited by
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20Claims
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Key dates
| Filing date | Oct 1, 2008 |
| Grant date | Nov 8, 2011 |
| Priority date | — |
| Expiry date | Jun 20, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0727
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.