System and method for troubleshooting broadband connections
US8064339B2 · kind B2 · utility
1Cited by
19References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 27, 2009 |
| Grant date | Nov 22, 2011 |
| Priority date | — |
| Expiry date | Mar 31, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0811
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.