Customization of an interaction center manager's graphical dashboard
US8065618B2 · kind B2 · utility
60Cited by
15References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 18, 2004 |
| Grant date | Nov 22, 2011 |
| Priority date | — |
| Expiry date | Jun 21, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06398
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.