Patent · US Active

Automatic core file upload

US8086909B1 · kind B1 · utility

11Cited by

24References

21Claims

0Family size

Assignee

Network Appliance, Inc. · US

Inventors

Joshua Liu · Los Angeles, US
Michael E. Powers · San Jose, US
Sabina Ulyanchenko · San Jose, US
Pradeep Kaira · San Jose, US
Sam Varghese · Cupertino, US
Michael Kaplunov · San Jose, US
Ganesh Narayanan · Plain City, US
Muthukumar Ratty · Santa Clara, US

Key dates

Filing date	Nov 5, 2008
Grant date	Dec 27, 2011
Priority date	—
Expiry date	Sep 8, 2029

Classification

Technology area (CPC G)Physics
CPC primaryG06F11/079
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A support center receives an error message from a remote storage system indicating that an error, such as a kernel panic, has occurred on the remote storage system. The error message is processed to determine the type of error, whether the type of error is known and whether a solution is known for the type of error. If the type of error is unknown, a core file upload request is automatically generated and sent to the remote storage system.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.