Evaluating service level agreement violations
US8103480B2 · kind B2 · utility
116Cited by
2References
16Claims
0Family size
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Key dates
| Filing date | Oct 31, 2008 |
| Grant date | Jan 24, 2012 |
| Priority date | — |
| Expiry date | Jun 5, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A technique for evaluating service level agreement (SLA) violations occurring in a computing system with agreed-upon model for exemptions is provided. The technique includes storing in a memory a model of the SLA and identifying occurrence of an SLA violation in a computing system that is providing services under the SLA. Based on the stored model, the technique further determines if the SLA violation is exempted from a penalty.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.