Patent · US Active

Communication using delegates

US8103725B2 · kind B2 · utility

222Cited by

12References

18Claims

0Family size

Assignee

Microsoft Corporation · US

Inventors

Anoop Gupta · Woodinville, US
Gurdeep S. Pall · Sammamish, US
Paul Haverstock · Acton, US

Key dates

Filing date	Mar 30, 2007
Grant date	Jan 24, 2012
Priority date	—
Expiry date	Aug 12, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/04
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A facility allows for automatic delegation of incoming real-time communications based on a delegation scheme. The delegation scheme may be rules-based and may be applied to a single real-time communication channel or multiple communication channels, including both real-time and non-real-time communication channels. The delegate information may include rules that indicate under what circumstances a communication should be rerouted, which delegate the communication should be rerouted to, and whether other associated actions should be taken in connection with the rerouting (or lack thereof). In some cases, the context of the incoming communication may play a role in how or whether a communication is rerouted to a delegate.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.