Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics
US8111811B2 · kind B2 · utility
4Cited by
16References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 23, 2006 |
| Grant date | Feb 7, 2012 |
| Priority date | — |
| Expiry date | Jun 16, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5232
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a communications network indicative of a current operational status for the network. An issue is detected with the CPE based upon the received CPE information. A recommended customer service center is selected from a plurality of customer service centers based upon at least one of the CPE information and the network status information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.