Automated follow-up call in a telephone interaction system
US8111821B2 · kind B2 · utility
1Cited by
3References
13Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 11, 2005 |
| Grant date | Feb 7, 2012 |
| Priority date | — |
| Expiry date | Jul 12, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5235
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A follow-up call to a user is made after completion of a first call with a voice user interface module operable on a computer. The voice user interface module inquiries about information communicated in the first call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.