Integrated software support for a distributed business application with seamless backend communications

US8112747B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Tilmann Haeberle · Wiesloch, DE
• Lilia Kotchanovskaia · Heidelberg, DE
• Thomas Schneider · Heidelberg, DE
• Uta Prigge · Heidelberg, DE
• Alexander Gerber · Nes Ziona, IL
• Sebastian Pulkowski · Eggenstein, DE
• Jan Jansen · Sinsheim, DE
• Dorothea Hoefler · Sinsheim, DE
• Herbert Stegmueller · Bruchsal, DE
• Karolin Laicher · Betzenstein, DE

Key dates

• Filing date: Nov 27, 2006
• Grant date: Feb 7, 2012
• Expiry date: May 27, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F11/2257
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.