Interactive process map for a remote call center
US8121281B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 13, 2006 |
| Grant date | Feb 21, 2012 |
| Priority date | — |
| Expiry date | Sep 20, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Provided is a method for operating a server computer to provide an interactive application to enable a plurality of client-specific protocols for a remote call center, the remote call center configured to receive a plurality of calls for a plurality of clients. The method includes linearly administering a plurality of states defined in a process map of client-specific protocols for a plurality of call types expected to be received for each client; displaying the process map at the remote call center via a graphical user interface; and enabling a client to remotely alter the process map over an internet connection in near real-time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.