Method and system for selecting providers for role based services
US8127001B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 6, 2008 |
| Grant date | Feb 28, 2012 |
| Priority date | — |
| Expiry date | Apr 4, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H40/67
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
The present invention allows individual providers to be assigned to one or more roles. A role corresponds to a function, service, or action that can be fulfilled by the provider who is assigned to the role. A media session may be initiated by sending a session request from a requester toward a given role instead of being initiated directly to a particular provider. The media session may include a voice or video call, instant messaging session, file transfer session, application sharing session, or the like. The session request is routed to a role server, which may direct the session request to the provider who is assigned to the corresponding role. Once a decision is made to route the session request to a particular provider, provider routing rules may further control how the session requests are routed to the provider terminals of the particular provider.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.