Just-in-time training of deployed skill support personnel via cell phone multimedia

US8131311B2 · kind B2 · utility

Assignee

• Bandemar Networks, LLC · US

Inventors

• Cesar Bandera · East Brunswick Township, US
• Peter Schmitt · Jersey City, US
• Ed DeFrank · San Fernando, US
• William Hart · Murphys, US

Key dates

• Filing date: Mar 25, 2008
• Grant date: Mar 6, 2012
• Expiry date: Feb 10, 2030

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/18
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A content delivery system, such as a Just in Time Training (JITT) system which allows the broadcast of multimedia messages to recipients or users. The JITT system identifies the multimedia capabilities as well as the capabilities of the service provider and recipient device for each user and uses this profile information to determine an appropriate messaging format to use to send the message to each user. User involvement is used to determine the functionality and content type delivery for each user mobile device. This profiling may be performed in any of a number of different ways, including smart echo, caller-ID initiated (CIDI) and SMS initiated (SMSI) profiling. In smart echo profiling, the user sends the JITT system a multimedia sample from the mobile device, and the JITT system then sends messages and content to the mobile devise using the same format. In CIDI profiling, the JITT system sends test messages in different formats to the phone number of the device, and the user replies to the message having the best audiovisual experience. The system then uses the format associated with the reply message for further communications with the user. SMSI profiling is similar to CIDI …