Multi-party information analysis in a VoIP system
US8135125B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 10, 2006 |
| Grant date | Mar 13, 2012 |
| Priority date | — |
| Expiry date | Jul 15, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for collecting contextual information from several parties and generating an analyzed response to the contextual information is provided. Multiple sets of contextual information may be received from one or more clients. Relevant contextual information may be identified and pushed into a module which is configured to aggregate the relevant contextual information until it meets its threshold within a predetermined period. A set of events relating to the relevant contextual information may be generated to execute appropriate actions. The appropriate actions may include notifying a potential problem or an issue, providing a known solution, and so on. In this manner, contextual data from multiple parties can be analyzed to identify potential issues/problems that are frequently reported.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.