Methods and systems for determining a telecommunications service location using global satellite positioning

US8135540B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Steven G. Smith · Roswell, US
• Robert H. Willis, Jr. · Louisville, US
• Mitchell E. Davis · Palmetto, US
• Marvin R. Hamrick · Watkinsville, US
• Roland T. Morton, Jr. · Alpharetta, US
• Jeffery A. Sylvester · Dallas, US

Key dates

• Filing date: Dec 29, 2009
• Grant date: Mar 13, 2012
• Expiry date: Dec 29, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G01S5/0252
• WIPO field: Measurement
• WIPO sector: Instruments

Abstract

Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods ar…