Method of analyzing conversational transcripts
US8135579B2 · kind B2 · utility
3Cited by
7References
9Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 3, 2008 |
| Grant date | Mar 13, 2012 |
| Priority date | — |
| Expiry date | Jan 12, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Analyzing transcripts of conversation between at least two users by receiving input information from a first user via a voice call, creating conversational transcripts from the information received from the first user, selecting at least one defined situation from a list of defined situations, identifying the selected situation in the conversational transcripts, identifying a set of procedural sequences by comparing the at least one identified situation in the conversational transcripts with knowledge derived from a corpus of historical conversational transcripts; and providing the set of procedural sequences to the first user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.