Telephonic repeat method

US8139721B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Brian M. O'Connell · Morrisville, US
• Martinianus B. Hadinata · Ebikon, CH
• Charles S. Lingafelt · Durham, US
• John E. Moore, Jr. · Pflugerville, US
• Keith R. Walker · Austin, US

Key dates

• Filing date: Aug 5, 2008
• Grant date: Mar 20, 2012
• Expiry date: Nov 28, 2030

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M1/656
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

A method, system and computer program product for assigning one or more conditions to a telephonic communication system to enable recording, replaying, and pausing of a telephone conversation. Recording of a telephone conversation may be manually or dynamically initiated during the telephone conversation. Dynamic replay of a telephone conversation is automatically initiated when a conversation experiences insufficient call quality, an interruption to the telephone service is detected, the user is distracted, a displacement of the user's phone is detected, or the user toggles between listening modes. A pause mode is automatically entered into during the telephone conversation when a section of the telephone conversation is replayed. An automated pause alert may be played during repeat of the telephone conversation to inform one or more parties that the user is temporarily unavailable. Real-time access to the telephone conversation is resumed when the replaying of the recorded telephone conversation has ended.