Patent · US Active

Correlating call log files using voice prints

US8139754B2 · kind B2 · utility

5Cited by

7References

20Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Amit Aghara · Boca Raton, US
Peeyush Jaiswal · Boca Raton, US

Key dates

Filing date	Oct 20, 2009
Grant date	Mar 20, 2012
Priority date	—
Expiry date	Sep 15, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/41
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system is presented for logging and recording a call to a call network. The system comprises a voice print logic for generating a voice print of a caller who is making a call to a call network. A telecom routing switch generates a correlated telecom router switch log file by appending the voice print of the caller to a telecom router switch log file for the call. A telecom software system generates a correlated telecom software system log file by appending the voice print of the caller to a telecom software system log file for the call. A contact center agent generates a correlated contact center agent log file by appending the voice print of the caller to a contact center agent log file for the call. The voice print is utilized to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated file for the call.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.