Method and system for routing a task to an employee based on physical and emotional state
US8140368B2 · kind B2 · utility
116Cited by
18References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 7, 2008 |
| Grant date | Mar 20, 2012 |
| Priority date | — |
| Expiry date | Jan 28, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06398
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method, system, computer program product, and computer program storage device for determining an assignment of a task to a consultant is disclosed. The method, system, computer program product, and computer program storage device determine the assignment based not only on availability and skill set, but also based on an estimated impact on the emotional state and the physical state of consultants.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.