Method and system for automated coordination and organization of electronic communications in enterprises
US8150798B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 9, 2007 |
| Grant date | Apr 3, 2012 |
| Priority date | — |
| Expiry date | Jul 15, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/184
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and system for automated coordination and organization of electronic communications in enterprises optimizes a communications network, intelligently streamlining communications and enabling workflow within enterprise applications. The system allows a user to use whatever authoring tool the user is already familiar with, such as email or word-processing, to immediately publish that communication, making use of re-usable content and templates and then automatically routing that information vie the best channel to the intended recipient. The recipient is able to direct the format and mode of the incoming communications as well, based on sender, role, type, and action requirement. The underlying engine for streamlining communications injects underlying metadata so that emails are easier to manage and automate. Finally, the system collects information about the overall system in order to improve communication flow.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.