Patent · US Active

Reporting dial up access problems using a real-time automated system

US8159934B2 · kind B2 · utility

0Cited by

4References

17Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Jon Paden · Austin, US
Bobby Sams · Austin, US
Dennis Collins · Hopewell Junction, US

Key dates

Filing date	Dec 18, 2009
Grant date	Apr 17, 2012
Priority date	—
Expiry date	Dec 18, 2029

Classification

Technology area (CPC H)Electricity
CPC primaryH04M7/0057
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A server for automatically handling dial-up connectivity problems via a voice connection can include a controller to interface with a caller during a voice call, query a network operations center using a data connection to determine whether a dial-up number associated with the caller and received by the server is out of service, and present alternative dial-up numbers during the voice call without prompting the caller for further information. Other embodiments are disclosed.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.