Automated concierge system and method
US8160614B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 3, 2006 |
| Grant date | Apr 17, 2012 |
| Priority date | — |
| Expiry date | Aug 15, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/024
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system for providing automated concierge services to end users communicates with users over network devices, such as telephones and wireless devices, and utilizes third party network location-based service (LBS) applications, such as Internet/Web locators, to obtain location information based on user requests. On receipt of a request from a mobile device, the location of the mobile device is identified. A network application related to the requested service is identified and the user location is translated into an input parameter compatible with the network application which is provided to the network applications. A response to the input parameter is received and processed in order to generate an answer to the user's request. Finally, the application sends the answer to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.