Method and apparatus for providing a virtual service agent that receives queries, compares questions to a set of queries, and allows a user to confirm a closest match
US8160979B1 · kind B1 · utility
40Cited by
3References
30Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2006 |
| Grant date | Apr 17, 2012 |
| Priority date | — |
| Expiry date | May 5, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/334
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A virtual agent is disclosed. The virtual agent may receive a question from a user, and compare the question against a list of queries contained in a database. The virtual agent may then assign a point value to the question, determine which of a set of ranges the point value matches, and perform an action responsive to which of the ranges the point value matches. The virtual agent is self-learning in that when a question is unanswerable, the virtual agent may seek out answers and store answers for future reference. Multiple virtual agents may be networked, creating a self-scaling pool of knowledge.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.