Automatic distribution of corrective configuration information
US8166116B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2007 |
| Grant date | Apr 24, 2012 |
| Priority date | — |
| Expiry date | Aug 27, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Methods and apparatus for allowing a central network manager to distribute corrective configuration information to customers using e-mail are disclosed. According to one aspect of the present invention, a method includes determining if an issue is reported by a first customer system that supports a first device. The issue is associated with the first device. The method also includes obtaining updating information if the issue is reported by the first customer system, and providing the updating information to the first customer system. The first customer system is arranged to distribute the updating information to the first device and to cause the updating information to be implemented on the first device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.