Methods and apparatus for enforcing caller listening behavior on interactive voice response applications
US8180025B2 · kind B2 · utility
8Cited by
2References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 10, 2007 |
| Grant date | May 15, 2012 |
| Priority date | — |
| Expiry date | Sep 17, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4936
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.