Apparatus, and associated method, for a CTI-enabled SIP-phone
US8180034B2 · kind B2 · utility
5Cited by
0References
13Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 22, 2004 |
| Grant date | May 15, 2012 |
| Priority date | — |
| Expiry date | Jun 8, 2028 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/90
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A CTI-enabled SIP-Phone, and an associated method, is provided for a telephonic call center. Responsive to a call operation indication, such as delivery to the phone of a SIP invite message, or of a CTI-formatted call instruction, the embedded functionality of the SIP-Phone provides interfacing operations, such as CTI-to-SIP or SIP-to-CTI conversions, to facilitate communications of the phone at the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.