Apparatus, system, and method for automated call initiation
US8184789B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 5, 2010 |
| Grant date | May 22, 2012 |
| Priority date | — |
| Expiry date | May 5, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42374
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An apparatus, system, and method for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.