Patent · US Active

Method and system for recording telephone conversations placed on hold

US8189745B2 · kind B2 · utility

1Cited by

8References

6Claims

0Family size

Assignee

RESEARCH IN MOTION LIMITED · CA

Inventors

Lawrence Edward Kuhl · Waterloo, CA
Anton Epp · Breslau, CA

Key dates

Filing date	Jul 17, 2009
Grant date	May 29, 2012
Priority date	—
Expiry date	Aug 3, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M1/656
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.