Method and system for providing one-to-one email collaboration

US8190567B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Martin Dauer · Alsting, FR
• Tim Back · Mannheim, DE

Key dates

• Filing date: Jan 3, 2005
• Grant date: May 29, 2012
• Expiry date: Nov 8, 2025

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/107
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A management application to synchronize e-mails sent or received from one application with e-mail logs of another application. If the groupware application receives an e-mail from a business partner, the e-mail may be stored in communication records maintained by the CRM application. Similarly, if an operator composed and sends an e-mail via the CRM application, the e-mail may be copied to the e-mail records of the groupware application. In managing this synchronization, it is sufficient for the management application to copy an e-mail from one application to the other. No further oversight is required.