Method for predicting churners in a telecommunications network

US8194830B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Dipanjan Chakraborty · Sherghati, IN
• Koustuv Dasgupta · Kanchinakote, IN
• Sougata Mukherjea · New Delhi, IN
• Amit Anil Nanavati · New Delhi, IN
• Rahul Singh · Mountain View, US
• Balaji Viswanathan · Bengaluru, IN

Key dates

• Filing date: Jan 28, 2008
• Grant date: Jun 5, 2012
• Expiry date: Apr 7, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/03
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers.