Patent · US Active

Session board controller based post call routing for customer feedback application

US8199896B2 · kind B2 · utility

4Cited by

2References

13Claims

0Family size

Assignee

NICE-SYSTEMS LTD. · IL

Inventors

Leon Portman · Rishon LeZion, IL
Shay Weiss · Raanana, IL
Hadas Liberman Ben-Ami · Even Yehuda, IL
Uzi Baruch · 'Anata, IL
Beeri Mart · Hod HaSharon, IL
Offer Hassidi · Kiryat Ono, IL
Omri Hayner · Hadera, IL

Key dates

Filing date	May 22, 2008
Grant date	Jun 12, 2012
Priority date	—
Expiry date	Apr 13, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5166
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.