Method for prioritizing and presenting recommendations regarding organizaion's customer care capabilities
US8200527B1 · kind B1 · utility
462Cited by
3References
8Claims
0Family size
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Key dates
| Filing date | Apr 27, 2007 |
| Grant date | Jun 12, 2012 |
| Priority date | — |
| Expiry date | Mar 12, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.