Methods and systems for account management and virtual agent design and implementation

US8200578B2 · kind B2 · utility

Inventors

• Matthew D. Hill · Santa Clara, US
• Scott L. McGrew · Vancouver, US
• Casey F. Uhrig · Vancouver, US
• Greg Johnson · Boulder, US
• Kyle Nelson · Cedarburg, US
• Thomas F. Gillespie · Phoenix, US

Key dates

• Filing date: Jul 9, 2008
• Grant date: Jun 12, 2012
• Expiry date: Nov 8, 2028

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F3/04817
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Aspects of the present invention comprise systems and methods for design and use of web-based applications for account management. Some embodiments may comprise a virtual agent or avatar as part of an account collection or management web application. Some embodiments may comprise applications, utilities and tools for account-related web resource design.